2019 Conference Programme

2019 CONFERENCE PRICING & ACCOMMODATION | THE VENUE | EXHIBITOR LIST | REGISTER NOW
Sunday 10 November
16:00 onwards: Registration & Exhibition
17:00 – 19:00: Exhibition golf challenge
18:00 – 19:30: Informal buffet & drinks reception
20:00 – 21:00: An informal evening, commencing with the Golf Foundation, followed by a Q&A session hosted by Bob Williams with Jazzy Golfer, Colin Burns and Gregg Patterson.
Monday 11 November
08:30 – 9:15
Breakfast Brains
Roundtable discussions, chaired by industry experts (Pre-registration required)
09:00 – 10:00
Reception for clubs involved in the benchmarking project
[
Invitation only]
09:00
Registration & Exhibition
10:00 – 10:15
Welcome
Bob Williams
 GCMA Chief Executive
10:15 – 11:00
Keynote: In Pursuit of Excellence
Ross Matheson The All England Lawn Tennis Club (Championships)
11:00 – 11:45
Refreshments & Exhibition
11:45 – 12:30
STREAM 1: 
Strategic Thinking
STREAM 2:
Marketing & Social Media
STREAM 3: 
Leadership Development
STREAM 4:
Governance for Club Managers
Breakout 1a
Breakout 2a
Breakout 3a
Breakout 4a
The Importance of Strategy for Golf Clubs
Rob Hill
Global Golf Advisors
Mentoring The Staff, The Committee, The Captain, The Members and YOU the Manager!
Gregg Patterson
Tribal Magic
Governance Part 1: The good, the bad & the highly dysfunctional
Kevin Fish
Contemporary Club Leadership
12:30 – 14:00
Lunch & Exhibition
14:00 – 14:45
Breakout 1b
Breakout 2b
Breakout 3b
 Breakout 4b
Defining and Beginning Strategy
Rob Hill
Global Golf Advisors
Marketing and change within a local brand
Amy Yeates
Moor Park GC
Political Intelligence – How to survive, thrive and manage the politics at your Club
David Bancroft-Turner
Matrix TC
Governance Part 1: The good, the bad & the highly dysfunctional
[repeat of Breakout 4a]
Kevin Fish
Contemporary Club Leadership
14:45 – 15:15
Refreshments & Exhibition
15:15 – 16:00
Breakout 1c
Breakout 2c
Breakout 3c
 Breakout 4c
Strategic Intelligence for Successful Strategy
Rob Hill
Global Golf Advisors
Marketing an established national brand
Stuart Gillett
Golf at Goodwood
Influence with and without authority
David Bancroft Turner
Matrix TC
The Great Membership Experience – Give it to them before somebody else does
Kevin Fish
Contemporary Club Leadership
16:15 – 17:00
Keynote: Mental Wellbeing, Simon’s Story
Simon Smith Aston Wood GC
supported by UK Sports Chaplaincy
17:00 – 17:45
Keynote: Staying BUZZED, productive, happy and EMPLOYED In Clubdom until you’re old and geeky!
Gregg Patterson Founder and President, Tribal Magic
17:45 – 19:00
Open Networking 
19:15 – 20:00
Drinks reception
20:00 – 23:00
GCMA Gala Dinner &
GCMA Golf Club Management Awards
Tuesday 12 November
08:00 – 08:50
Careers seminar – Crafting your personal brand: Fred Popp Teamup
08:30
Registration & Exhibition
09:00 – 09:45
STREAM 5: Strategic Thinking
STREAM 6: Golf Course for the Club Manager
STREAM 7: Disruptive Innovation
STREAM 8: Governance for the Committee
Breakout 5a
Breakout 6a
 Breakout 7a
Breakout 8a
Engaging Club Leaders in the Strategic Plan
Rob Hill
Global Golf Advisors
Turfgrass pathogen management – the challenge before us and the management of expectation
Mark Hunt
Headland Amenity
Re-branding of The Open
Fred Popp
teamup
The Golf & Health Project, supported by the World Golf Foundations
Dr Roger Hawkes
Golf & Heath Project
10:00 – 11:30
Keynote: Hard Facts Versus Soft Feelings—Identifying and Measuring Social and Operational K.P.I.s
Kevin Fish & Gregg Patterson
Contemporary Club Leadership and Tribal Magic
11:30 – 12:00
Refreshments & Exhibition
12:00 – 12:45
Breakout 5b
Breakout 6b
Breakout 7b
 Breakout 8b
How to Write a Strategic Plan
Rob Hill
Global Golf Advisors
What future for the condition of our golf courses: Golf Course 2030
Steve Isaac
The R&A
Disruptive Innovation – Building a Culture of Creativity
Gregg Patterson
Tribal Magic
Governance (part 2): The Club Committee – A lean, mean decision making machine
Kevin Fish
Contemporary Club Leadership
12:45 – 13:45
Lunch & Exhibition
13:45 – 14:30
Breakout 5c
Breakout 6c
Breakout 7c
Breakout 8c
Measuring the Effectiveness of Strategy
Rob Hill
Global Golf Advisors
Irrigation: Best Practice
Jim Croxton
BIGGA
&
Alastair Higgs
Rain Bird
The Rules of Golf changes: the role of the committee
Daniel Sommerville
The R&A
Governance (part 2): The Club Committee – A lean, mean decision making machine
[repeat of Breakout 8b]
Kevin Fish
Contemporary Club Leadership Ltd
14:45 – 15:45
Keynote: The Open Journey
Wilma Erskine Royal Portrush GC & Colin Burns Winged Foot GC
with Iain Carter BBC Golf
15:45 – 16:00
Close of Conference
16:00
Grab & Go Coffee, and final networking opportunities

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