In her quarterly update, Golf HR's Carolyne Wahlen discussed the current difficulties attracting staff - and the need to pay to get them... If you're looking for golf club staff, you need to be offering salaries that attract applicants in the wake of the "perfect storm" that has arisen from Brexit and Covid. That was the advice from human resources expert Carolyne Wahlen as she held her quarterly update in a GCMA Hot Topics webinar. Carolyne, whose Golf HR company is an official GCMA Supplier, was discussing the increases in inflation and the recommendation of a 5% pay increase for staff from the Committee for Golf Club Salaries. Noting that most clubs are suffering from staff shortages, particularly in food and beverage, she told the audience that if this applied to them "you need to be offering salaries, or hourly rates, that attract people - whether that is an increase of 5% on what you used to pay, or 10% or 100% more." She explained: "If you need people to come in, you need to offer them a salary that they are willing to work for." Carolyne noted that some half a million people had left the workforce because of Brexit and Covid and she described that, along with the furlough scheme, which saw many hospitality workers unable to work because of lockdown, as a "perfect storm". "So, if you have a shortage, you need to be looking at 'what do you offer people who work for you?'" she added. https://youtu.be/4k2UZji9gig "It's no good the members saying, 'well, we've always paid this so that's how we're going to do it', or 'we've always had this structure in place so that's what we're going to keep doing'. If it doesn't work to attract people anymore, there is no point keeping doing it." For those who were seeking to address shortages, she also discussed ways of working more efficiently - looking at the ways restaurants have moved towards automated ordering and payment, freeing up staff to carry out other tasks. You can watch the full webinar above. Full GCMA Members can access a dedicated employment helpline as part of their membership benefits package and which is provided by Golf HR. For more details, click here. Do you subscribe to the GCMA's weekly E-newsletter? Make sure you're not missing out on the latest in the world of golf club management. Click here to join in.
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