We are looking for a Hospitality, Food & Beverage Manager to work at West Malling Golf Club. The successful candidate will work closely with the team and assume responsibility for a full range of Leadership and Managing duties of the Restaurant and Bar. The successful candidate should encompass operational leadership, strategic planning and financial oversight whilst ensuring an exceptional member and guest experience.
You can find out more about the role below…
The Club:
The two golf courses, Spitfire and Hurricane, named in honour of the iconic fighter planes that flew out of the nearby airfield at West Malling during the Second World War. Spitfire Par 70 and the Hurricane Par 67 offer a challenge for all standards of golfer. Complemented by two putting greens, a covered eleven bay driving range, practice chipping and bunker area.
The Role:
The successful candidate will be the Operational Lead of the Food, Beverage & Hospitality Team.
They will ensure smooth and efficient daily operations, including financial management (P&L and stock control).
Working with the Director of Golf to co-ordinate the club house opening & closing procedure
Booking all function and events, liaising with Director of Golf with society bookings
Member and Guest Relations
- Cultivate a welcoming and memorable atmosphere, exceeding guest expectations whilst building lasting relationships
- Supervising the arranging of tables and preparing rooms for events
- Ensure delivery of high-quality customer service to members and guests. Including, resolving customer complaints and addressing any issues
- Drive sales through creative events including targeted marketing initiatives, whilst upholding a deep understanding of the club’s members and guests
- Act as the primary point of contact for members in the restaurant, addressing concerns, feedback and suggestions
Staff Management
- Inspire, mentor, motivate and supervise the Food & Beverage team
- Set clear expectations, conduct evaluations and implement annual performance reviews
- Carrying out effective recruitment, training, and leadership of the team
- Work closely alongside the Head Chef and Kitchen Team to enhance and maintain a high level of food standards including managing menus (both day to day and functional)
- Work with the existing Team and new staff to ensure the best possible service can be provided
- Collaborate with the Deputy Manager
- Foster a positive and collaborative workplace culture
- Manage holiday requests, return to work after sickness & Human Resource requirements
Remuneration
We offer a competitive salary based between £40,000 and £45,000
Application Process
Please send your application to include your CV to the recrement Team at [email protected]
Closing Date: Friday 25th April 2025
By Tony Moon