19
May
2023
We talk to GCMA members about how they do their jobs and ask what advice they can share with peers like you. This week, we speak to Carden Park golf business manager Josh Dhallu. What is your guiding ethos for golf club management? The idea that our resort is a community is at the core of my guiding ethos for golf club management. It's a destination for more than just golf; people come here to socialise, unwind, and make lasting memories with friends and family. In light of this, I work to foster an environment that is friendly and inclusive and meets the various needs and interests of our members and guests. This entails giving exceptional customer service, upholding a high standard for our facilities, and encouraging a spirit of community among our members. In the end, I want to make sure that our resort is a welcoming environment where everyone can share and celebrate their love of the game. What inspires and motivates you? I find inspiration and motivation in a few different areas. First and foremost, the enthusiasm and commitment of our members inspire me, and I am motivated to work harder to make sure they have the best experience possible. The beauty and peace of our 1,000 acre resort in the heart of the Cheshire also inspire me. I feel fortunate to be able to work every day in such a beautiful natural environment. Finally, the challenge of continuous innovation and improvement inspires me. Golf club management is a dynamic and constantly evolving field, and I'm constantly looking for new approaches to improve our offerings and give our members and guest better service. I'm constantly looking for ways to stay ahead of the curve, whether it's by implementing new technology, improving our facilities, or just finding new ways to connect and engage with our players. What do you wish you’d known at the start of your career? I would still say I am at the start of my career but looking back over the last few years, there are a few things that I wish I had known at the start. Firstly, I wish I had understood the power of collaboration and teamwork. You're only as successful as the team you manage, and by fostering a collaborative and supportive culture, and empowering your team members to take ownership of their roles, you can achieve great things together. Finally, I wish I had known how critical it was to stay current with market trends and the latest innovations. The industry is constantly evolving, so it's critical to stay on top of new developments in software, services, market trends and industry best practice. By doing this you can make sure that your club stays competitive and relevant while giving players the best possible experience. What’s the best piece of advice you’ve ever received? 'Put the needs of the customer first' is the best advice I've ever received. Someone told me this early in my career, and I've carried it... Please LOGIN to read the full article.
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