We talk to GCMA members about how they do their jobs and ask what advice they can share with peers like you. This week, we speak Hayling club operations manager Chloe Boissel. In an average day, what meetings do you have and who with? In an average day, I will meet with most of my team informally, and when I say ‘meet’ this might be in-person, by phone or via video call or group chat. These meetings will include the senior management team, various departmental service staff, talking with individual committee members in order to advise on projects and implementation, or sitting down with the Treasurer and Chair to discussion financial and management matters. How much of your day do you spend on emails and calls? Do you manage that time in any way? Too much! I spend more time on emails than I would like to, so I try to get any emails I have received between the day before and arriving in the morning out the way first thing, then I move on to business, management and operational matters, then return to emails later in the day. What pieces of software could you not be without? Microsoft 365. We moved all our systems to the cloud in 2015 and this prepared us for the revolution of flexible working and the pandemic, allowing the workforce to continue working remotely largely unhindered. It also allows me to jump on anything urgent quickly and easily, wherever I am. Give us a productivity tip Re-evaluate your priorities each day with an open mind, and pick one or two high-value tasks to complete in that day. Your list of priorities on Monday can be impacted by the day-to-day needs of the business and you need to be able to flex to ensure you prioritise the high-value tasks at the right times to meet deadlines. Sticking to a rigid list will not help your productivity, stress-levels or the business. Also, if you are having a bad day, go for a quick walk around the clubhouse and get some ‘quick win’ tasks completed – this should make you feel like you’ve achieved something and give you some motivation so your whole day isn’t impacted. What major projects do you have coming up? The next big project here is the replacement of the commercial boiler system within the clubhouse, which is, unhelpfully, located on the third floor within a small circular plant room. The heating system is connected to a water heating system, a commercial air-handling unit and various peripheral systems and equipment. Due to the location, it is likely that scaffolding and a crane-lift will be required to complete the job safely. The capital expenditure will be significant, and the work will take 5-7 days to complete. So, selecting the right contractor, that understands the unique needs of a members’ club and the pressure to maintain services throughout, but also understands the system, and has the expertise and specialist knowledge to deliver the project professionally,...
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